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Please click the Back to Item Description button to continue shopping.
;_;
;_;
Ugh. I've emailed eBay over a month and a half ago. "engineers are working on it" "the engineers know about this issue"
A quick google for the exact error message shows I'm not the only person (link).
I copied some logs of the live chat and emails below...
Dear eBay member,
Thank you for writing eBay in regard to your concern about the the
browser.
eBay is very concerned with issues that affect our site's performance.
Whenever problems occur, we work to resolve them as quickly as possible.
We want to make sure our users have full access to our site and all of
the features are available.
We appreciate that you've brought this situation to our attention.
Please be assured, fixing technical difficulties is always a top
priority at eBay.
It is my pleasure to assist you. Thank you for choosing eBay.
Sincerely,
Steve N.
eBay Customer Support
Well that was a long, fruitless conversation. I feel as if the eBay engineers don't really care and the fact that features of the site are broken for certain users is alright. They never gave me a projected date - I don't believe they are really "working on the issue." Thanks eBay...System: Marissa L. has joined this session!
Marissa L.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Marissa. How may I help you?Kevin
Hi, I have an unresolved website issue: Case # 36985105It was opened quite a few months ago, and I have yet to get any update on it's status or any projected date for when It might be resolved.Hello there Kevin! I'd be happy to look into this for you and see what can be done here.Do you have the item number?This is my 5th attempt that resolving this issue that I found on Feb 20, 2008.any item causes the same problem.Have you pulled up my case number?It relates to problems with the "instant messaging alerts service"We can only pull up using item number. Did you file this through PayPal or eBay Motors?neither. eBay Customer SupporteBay Customer Support <cswebhelp@ebay.com>Oh I see. I'd be happy to check the status of your email to Trust and Safety Department.
Hmm.. I'm not able to see emails about this case number in our records.
that's funny. i contacted ebay live support a few weeks ago and they pulled it all up.
*disappearing tricks*
I'm looking at <removed> account right now. Is this right?
yes
that is correct
That's odd. I only see two emails on our file.
On Feb 20 and March 10.
It'd be best to trace this if I have the item number.
I can give you an item number... like i said, it's a eBay website problem.
the same problem happens with every single item on the entire ebay website.
I've googled the error message I get: "Sorry, we are having problems communicating with the instant messenger provider you selected. Please try your request at a later time"
other customers are having the same issue.
Thanks! Just a sec.
Sorry about that.. that issue had already been reported to our system engineers.
They're already looking into this.
for how long?
this is over a month long?
Onto the listing, it seems that as of today there's no purchases yet.
how many other eBay users does this problem effect.
We'll need the item number that has you as a buyer to process your complaint.
can you re-forward my problem to the engineering department?
i'm not buying, i'm just using "Ebay Alerts"
Certainly! I'll note on this for their reference.
We do keep log of chat transcripts for future reference.
how many people have the same problem?
We don't have the exact tally but our system engineers are already aware of this.
when will they fix this problem?
They did not give us an ETA for this as they're still looking into this.
Do I have the legal right to print and reproduce this chat log?
Absolutely!
You may also want to keep log of the chat session ID located at the lower right side of
your chat screen.
thank you for you help marissa!
You're welcome!
UPDATE: 8/3/2008 The Notify via AOL/AIM works for me finally.
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